Frequently Asked Questions
Everything you need to know about your musical journey with Music Plaza.
What is the typical shipping timeframe for instruments?
Standard orders are processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days via our specialized musical instrument carriers.
Are instruments inspected before they are shipped?
Yes, every instrument undergoes a multi-point quality inspection and professional setup by our in-house technicians to ensure it is play-ready the moment it arrives at your door.
What is your return policy for gear and accessories?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange, excluding certain hygienic items like reeds or mouthpieces.
Do you offer international shipping?
Music Plaza ships to over 50 countries worldwide. International shipping rates and import duties are calculated at checkout based on your specific location and the weight of the items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for higher-priced instruments.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.